Privacy policy for Concerto.se

Privacy policy for Concerto.se

At Concerto.se, we care about your privacy and strive to protect your personal data in accordance with applicable laws and regulations, including the EU General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use and protect your information when you use our website and services.

1. Collection of personal data

We collect personal information that you voluntarily provide to us when you book singing or piano lessons, contact us via forms or register on our website. This information may include, but is not limited to:

• Name
• E-mail address
• Telephone number
• Any other information you choose to share with us.

2. Use of personal data

The personal data we collect is used for the following purposes:

• Manage and administer your lesson bookings.
• Communicate with you about your bookings, payments and other requests.
• Improve our services and the user experience on our website.

3. Legal basis for processing personal data

The processing of your personal data is based on the following legal grounds:

• Agreement: To fulfill the agreement with you regarding the booking and implementation of lessons.
• Legal obligation To comply with legal requirements, such as the requirements of the Accounting Act.
• Legitimate interest: To improve our services and manage customer relationships.

4. Protection of personal data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration or disclosure. Your data is stored securely and treated confidentially. We regularly review our security procedures to ensure that your personal data is protected.

5. Sharing of personal data

We do not share your personal data with third parties, except in the following cases:

-When necessary to fulfill our obligations to you, such as processing payments through a third-party provider.

-If we are obliged to share information by law, for example to public authorities.

-When using service providers that process data on our behalf (e.g. IT services), with contracts ensuring that they handle your data in accordance with this policy and the GDPR.

6. Storage of personal data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as long as required by applicable law, such as the Accounting Act. When the personal data is no longer needed, it is securely deleted or anonymized.

7. Your rights

You have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we process about you.
• Right of rectification: You have the right to have incorrect or incomplete data corrected.
• Right to erasure (“right to be forgotten”) You have the right to request the deletion of your personal data, under certain conditions.
• Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations.
• Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another controller.
• Right to object: You have the right to object to the processing of your personal data based on our legitimate interest or for direct marketing purposes.

To exercise your rights, please contact us using the contact details below.

8. Cookies

Concerto.se uses cookies to improve user experience and analyze website traffic. By using our website, you consent to our use of cookies in accordance with our cookie policy. You can change your cookie settings at any time via your browser.

9. Changes to the privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting. We recommend that you review this policy regularly to stay informed about how we are protecting your data.

10. Contact us

If you have any questions about our privacy policy or how we handle your personal data, or if you wish to exercise any of your rights, please contact us:

• E-mail: info@concerto.se
• Address: Hägnadsgatan 47, 549 66 Skövde.
• Telephone: +46 72 911 7416

You also have the right to lodge a complaint with the Data Protection Authority if you believe we are processing your personal data incorrectly.

This version of the privacy policy contains all the essential information in accordance with Swedish and EU law. If you have specific requirements or questions, you may wish to consult a lawyer to ensure that the policy is comprehensive and accurate.